Frequently Asked Questions

Delivery takes place in the so-called delivery boxes, which are distinguished from the regular blue, purple and orange paid parking zones by the vertical traffic sign P – RESERVÉ, which is supplemented by an additional table with the text "Zásobování".

If the location of the delivedy boxes does not suit you, it is also possible to park directly in the paid parking zone after paying for a short-term parking permit. In the case of purple and orange zones, you can make a payment via a parking machine or you can use one of the online payment methods that will allow you to pay the parking fee in the blue zone as well.

It is also possible to delivery outside the operating hours of the paid parking zone. Long-term parking permits for delivery purposes are not issued.

Caregiver parking permits are for caregivers (general family members) who are not permanent residents in the given area and who take care of the basic needs of a person in need of care.

The holder of the parking permit is a citizen with permanent residence in the given area who has reached the age of 80 or who has been granted a care allowance of at least level III and who is also not a holder of a resident parking permit. The permit is issued for a max. of 3 vehicles and for at most 5 parking sub-zones.

There are "shared spots" for ZTP card holders in Prague reserved for the needs of those with physical disabilities. These are at sites where an increased presence of physically disabled persons can be expected. Parking in these spots is free for vehicles marked with an O7 parking permit. Holders of a ZTP card have the right to a discount rate for a Resident Parking Permit and a Parking Permit for ZTP Holders (document only available in Czech). Physically disabled citizens with permanent residence in a given area can also apply for a reserved parking spot (i.e. for a specific vehicle registration plate). These spots are established for a specific vehicle in accordance with Section 25 of Act No. 13/1997 Coll. on Roads and are exempt from paying a local fee for use of public space (more info here: Application for a reserved parking spot contract for a physically disabled person)

Find more information here.

Electric vehicles pay no fees. The conditions that must be met for the parking of electric/hybrid vehicles with an EL series registration plate, even without this registration plate, can be found in this document (document only available in Czech).

In the mixed/purple and resident/blue zones, according to the valid Resolution of the Council of the Capital City of Prague electric cars can park for free until 31 December 2024.

All electric vehicles, hydrogen-powered vehicles and hybrid vehicles (with a CO2 emission value in combined traffic of no more than 50 g/km) can park in mixed and resident paid parking zones for free. The condition is having an "EL" series registration plate (Section 7b (6) of Act No. 56/2001 Coll.) or a valid Electric Vehicle Parking Permit (more information on the page Parking for Electric Vehicles).

Mopeds, two-wheeled motorcycles and powered cycles can park in the whole parking zone system for free without needing to be registered.

Parking in paid parking zones

• Using a parking machine
  • You can find them in purple and orange zones.
  • You can use coins, a payment card or a QR code to pay.
• Using the app online payment for short-term parking
  • You can pay conveniently by card right from your mobile phone, tablet or computer.
  • You can find the application right on our website or download it onto your mobile phone from the App Store/Google Play.

Parking at P+R lots

• Using the automatic checkout machine
  • A parking slip is issued when entering the lot; parking is paid for before leaving.
  • Coins, banknotes or a payment card can be used to pay.
  • The parking lot must be left within 15 minutes of paying.

• Using the app online payment for short-term parking
  • You can pay conveniently by card right from your mobile phone, tablet or computer.
  • You can find the application right on our website or download it onto your mobile phone from the App Store/Google Play.

None.

The price for an hour of parking in paid parking zones varies depending primarily on the location.

Here is an excerpt from the parking permit price list, where you can find the price of short-term parking for all types of zone, including weekends and holidays. The price on a specific street or parking sub-zone can be found on this map.

The price for parking at a P+R lot depends on the duration of parking and the location of the lot.

There is a summary of P+R lots and prices where you can find information about the price, operating hours and rules for individual lots. For the first 24 hours of parking, visitors pay CZK 50/100 depending on the location.

Parking in paid parking zones

• Using a parking machine
  • You can find them in purple and orange zones.
  • You can use coins, a payment card or a QR code to pay.
• Using the app online payment for short-term parking
  • You can pay conveniently by card right from your mobile phone, tablet or computer.
  • You can find the application right on our website or download it onto your mobile phone from the App Store/Google Play.

Parking at public lots

• Using the automatic checkout machine
  • A parking slip is issued when entering the lot; parking is paid for before leaving.
  • Coins, banknotes or a payment card can be used to pay.
  • The parking lot must be left within 15 minutes of paying.

None.

Parking in paid parking zones

• The price for an hour of parking in paid parking zones varies depending primarily on the location.
• Here is an excerpt from the parking permit price list, where you can find the price of short-term parking for all types of zone, including weekends and holidays. The price on a specific street or parking sub-zone can be found on this map.

Parking at public lots

• The price for parking at public lots depends on the duration of parking and location of the lot.
• There is a summary of P+R lots and prices, where you can find information about the price, operating hours and rules for individual lots. More information on P+R lots is available on the customer service line.

To obtain a residential parking permit, it is necessary to present one's ID card, in order to verify the applicant's identity and their residence in the given municipal district for which the parking permit is intended, and the vehicle registration certificate ("technical certificate"). If the vehicle is not registered to the applicant, a document proving use of the vehicle is required (a legal relationship to the vehicle, e.g. a lease/credit agreement, confirmation of income from self-employment under the Income Tax Act, vehicle rental agreement).

• Online
  You can arrange parking by registering through the client zone through the application My Account. To register you can use the Citizen Identity or the customer service line at the telephone number +420 257 015 257, every workday from 8:00 to 20:00.
• In person
  You can get a parking permit in person at the parking permit offices of the respective municipal districts.

Here is an excerpt from the parking permit price list, where you can find the exact price of permits for your municipal district. The permit prices are determined by the following factors:

• the category of parking permit
• the parking area and price category
• the duration
• the number of vehicles per applicant

For example, an annual parking permit for a resident of Prague 5 costs CZK 1200 for the first vehicle for a large parking area, or CZK 600 for a small parking area.

• Online
  You can arrange parking by registering through the client zone through the application My Account. To register you can use the Citizen Identity or the customer service line at the telephone number +420 257 015 257, every workday from 8:00 to 20:00.
• In person
  You can get a parking permit in person at the parking permit offices of the respective municipal districts.

In order to obtain a subscriber parking permit, the applicant must have their registered office or place of business in the given municipal district. For a parking permit to be issued, it is necessary to present a certificate of incorporation (excerpt from the Commercial Register, Trade Licence, articles of association, etc.), any valid proof of the address of the establishment and the vehicle registration certificate ("technical certificate") listing the business as the owner. If the vehicle is not registered to the applicant, a document attesting use of the vehicle (a legal relationship to the vehicle) must be produced.

Here is an excerpt from the parking permit price list, where you can find the exact price of permits for your municipal district. The permit prices are determined by the following factors:

• the category of parking permit
• the parking area and price category
• the duration
• the number of vehicles per applicant

For example, an annual parking permit for a business owner in Prague 5 costs CZK 7000 for the first vehicle for a large parking area, or CZK 3500 for a small parking area.

• Online
  You can arrange parking by registering through the client zone through the application My Account. To register you can use the Citizen Identity or the customer service line at the telephone number +420 257 015 257, every workday from 8:00 to 20:00.
• In person
  You can get a parking permit in person at the parking permit offices of the respective municipal districts.

In order to obtain a parking permit as a property owner, it is necessary to submit an identity card to verify the applicant, in the case of a business, an excerpt from the Commercial Register or Trade Register or another certificate of incorporation, an excerpt from the Land Register, and the vehicle registration certification ("technical certificate"). If the vehicle is not registered to the applicant, a document on use of the vehicle is required (a legal relationship to the vehicle, e.g. a leasing/credit agreement, rental agreement, confirmation of income from self-employment, vehicle rental agreement, etc.).

Here is an excerpt from the parking permit price list, where you can find the exact price of permits for your municipal district. The permit prices are determined by the following factors:

• the category of parking permit
• the parking area and price category
• the duration
• the number of vehicles per applicant

For example, an annual parking permit for a property owner in Prague 5 costs CZK 7000 for the first vehicle for a large parking area, or CZK 3500 for a small parking area.

Mopeds, two-wheeled motorcycles and powered cycles can park in the whole parking zone system for free without needing to be registered.

Commuter (Park and Ride) lots that are located around Prague in the immediate vicinity of public transport.

The use of these lots is tied to public transport. Currently there are lots located by the metro at the locations: Černý Most – parking garage, Černý Most 2, Holešovice, Depo Hostivař, Prague Congress Centre, Ládví, Letňany, Nové Butovice, Opatov, Rajská zahrada, Skalka 1, Skalka 2, Westfield Chodov, Zličín 1 and Zličín 2. Additional P+R lots: Běchovice, Běchovice – střed, Braník, Nádraží Hostivař and Radotín are tied to train connections and the P+R lots: Kotlářka, Troja and Zahradní Město to tram lines. You can find more information on the options for using these lots on the website of TSK Praha.

K+R (Kiss and Ride) short-term stopping spots are located by several metro and railway stations. They serve for picking up and dropping off persons whom the driver of a passenger automobile is driving to or from public transport. They are not to be used for long-term parking.

Commercial monitored parking areas and garages tend to be located near main roads, public transport or in the vicinity of Prague's shopping centres and places where they can be expected to be heavily used (for example near Václav Havel Airport). It is possible to park there for a fee and in accordance with the specific rules laid down by the commercial entity in question. Some commercial lots offer the option of reserving a spot ahead of time. We provide information on commercial lots on our website.

In the case of a duplicate or unauthorised charge made by card, contact your bank and ask for the Chargeback service. In the claim is valid, the bank will refund it to you.

Refund guide

To pay for parking online, use one of the apps operated by the City of Prague or our contractual partners. You can find their list on the Payment for parking page.

If payment of the parking fee in a parking machine by card does not go through properly for some reason and the payment is not made, it will not be charged either, thus no money will be taken from the account. If the amount is displayed in the payment reservations or account movements, it is still not a reason to panic or file a claim.

For any claim that needs to be filed, it is recommended that you wait for your bank statement and only if the payment is truly charged and drawn from your bank account, then contact us on the helpline or by e-mail.

Some mobile internet browsers (e.g. Safari, Chrome) allow you to browse websites in a "privacy mode". In this mode, the storing of certain information is generally restricted, so it may occur that it is not possible to save your payment card info, password or email address. We recommend checking whether your browser has anonymous mode turned on (according to the instructions of the internet browser you are using).

Setting up and using the virtual parking meter is only possible with anonymous mode turned off.

Permit offices are set up in every municipal district that has parking zones. There are thus multiple sites for issuing parking permits, at least one per district where zones have been established. The addresses and opening hours of these offices can be found here or directly on the municipal district websites.

Yes, all equipment, including parking machines, comply with ČSN 12 414 and issue a simplified tax document on the price paid for parking, which naturally must meet the requirements of a simplified tax document.